Policies

For Customer Service, use the Contact form or email info @ therealofficialhr.com.

Shipping Policy:
International shipping is available for clothing and other "made on demand" items only.

Shipping for all other items is currently limited to the United States (and territories). Items are shipped by USPS within ten days of receiving your order (Preorders are an exception to the ten-day window). Please file a claim directly with USPS for any damages resulting from shipping.

If you do not receive your package due to an incorrect shipping address, once the facility receives the returned package, it can be reshipped for a fee. Please contact us with your updated address.

We are currently unable to ship to the following countries:
Afghanistan
Belarus
Bhutan
Brunei
Chad
Cuba
Ecuador
Iran
Laos
Lybia
Mongolia
Myanmar
North Korea
Russia
Samoa
South Sudan
Sudan
Syria
Timor-Leste
Turkmenistan
Ukraine (Crimea, Luhansk, and Donetsk)
Yemen

Return Policy:
We do not accept returns (no refunds); however, special circumstances will be considered on a case-by-case basis.

Clothing may be returned according to package instructions. 

Privacy Policy:
Your contact, shipping, and payment information will be collected at Check-Out when you purchase products from our website. We do not collect any information unless you voluntarily provide it to us. Your information will never be shared or sold to any third parties, nor used for any purpose unrelated to your product purchase.

Security and Payments:
All payments are securely transmitted using Stripe or PayPal. We do not have access to your credit card numbers.